Return & Refund Policy

Gakkcml™ Return & Refund Guidelines 👜🔄

At Gakkcml™, we want customers to feel confident when purchasing handcrafted leather goods. The information below explains how to request a return, what conditions must be met, and how eligible refunds are issued.

Starting a Return

If your purchase is not what you expected, contact our customer support team within 30 days of the package’s delivery date. Do not ship the item back before receiving approval. Once your request has been reviewed and accepted, we will send you the appropriate return instructions.

Eligibility Requirements

Returned merchandise must remain unused and in its original condition. Whenever possible, it should also be sent back in the original packaging. Proof of purchase—such as a receipt or order confirmation email—is required.

Due to hygiene considerations, safety concerns, or limitations associated with a particular product, certain items may not qualify for return.

Return Shipping and Refunds

In most cases, customers are responsible for paying return shipping costs. This requirement does not apply if the item was delivered damaged or defective, or if a shipping mistake caused the return.

After the returned product arrives, our team will inspect it and notify you of the refund decision. Approved refunds will be issued to the original payment method used at checkout.

The initial shipping charge is generally nonrefundable unless the return resulted from an error made by Gakkcml™.

Support Information 🧵📮

Company Name: Goose Grease LLC
Business Address: 19 Rankin Ave Ste 120, Asheville, NC 28801, USA 🇺🇸
Phone: +1 828-255-4863
Email: service@gakkcml.com